Shipping policy
At Homearti, we are committed to ensuring that your luxury home decor and essentials reach you safely and promptly. Please review our shipping policy below to understand how and when your order will be delivered.
1. Order Processing Time
All orders are processed and dispatched within [1 to 2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: During high-volume periods or sales events, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates and Delivery Estimates
We offer flat-rate and calculated shipping options. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Estimated delivery in [3 to 5] business days – Free
(Delivery delays can occasionally occur due to carrier issues or extreme weather conditions, which are outside of our control).
3. International Shipping
Currently, we offer shipping to [List countries/regions, e.g., the US, Canada, and the UK / or state "Worldwide"].
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Homearti is not responsible for these charges if they are applied; they are your responsibility as the customer.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within [10] days of receiving your shipping confirmation email, please contact us at info@homearti.com with your name and order number, and we will look into it for you.
5. Damages and Issues
We meticulously inspect and securely package all items before they leave our warehouse. However, if your order arrives damaged in any way, please email us as soon as possible (within 48 hours of delivery) at info@homearti.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our absolute best to work towards a satisfactory solution, which may include a replacement or refund.
Contact Us
If you have any further questions regarding your shipment, please don't hesitate to reach out to our Customer Care team at info@homearti.com or via our Contact Us page https://homearti.com/pages/contact.