FAQ

Frequently Asked Questions

Everything you need to know about Homearti's policies, products, and services.

Orders & Shipping Policy

How long will it take to process and ship my order? +
All orders are processed within [1 to 2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How much does shipping cost and how long is delivery? +
Shipping charges for your order will be calculated and displayed at checkout. Standard shipping typically takes [3 to 5] business days. Please note that delivery delays can occasionally occur due to carrier issues outside of our control.
How do I check the status of my order? +
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

Refund & Return Policy

What is your return policy? +
We have a [30-day] return policy, which means you have [30 days] after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Are there any non-returnable items? +
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
How will I receive my refund? +
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within [10 business days]. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What if my item arrives damaged? +
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.